Refund and Returns Policy for UBA Stores
Overview
Our refund and returns policy lasts 7 days. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
Important Note: To place an order, the minimum purchase value must be £15.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Partial Refunds
Certain situations may only be eligible for partial refunds:
- Books with obvious signs of use.
- CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records that have been opened.
- Any item not in its original condition, is damaged, or missing parts for reasons not due to our error.
- Any item returned more than 30 days after delivery.
Refunds
Once your return is received and inspected, we will send you an email notification regarding the status of your refund. If approved, the refund will be processed, and a credit will be applied to your original method of payment within a specified number of days.
Late or Missing Refunds
If you haven’t received a refund yet, please:
- Check your bank account again.
- Contact your credit card company, as processing times can vary.
- Contact your bank, as some processing delays may occur.
If you have done all of this and still have not received your refund, please contact us at [insert email address].
Sale Items
Only regular-priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [insert email address] and mail the item to: [insert physical address].
Gifts
If the item was marked as a gift when purchased and shipped directly to you, a gift credit for the return value will be issued. Once the returned item is received, a gift certificate will be sent to you.
If the item wasn’t marked as a gift when purchased, we will send a refund to the gift giver.
Shipping Returns
To return your product, mail it to: [insert physical address].
Customers are responsible for paying return shipping costs, which are non-refundable. If a refund is issued, return shipping costs will be deducted from the refund amount.
We recommend using a trackable shipping service or purchasing shipping insurance for high-value returns. UBA Stores does not guarantee receipt of returned items.
Need Help?
For questions related to refunds and returns, please contact us at [info@ubastores.com].
